Privacy Policy

Our Commitment to Your Privacy

At CanPharmCo™ Customer Care (carrying on business as “CanPharmCo™”), safeguarding your confidentiality and protecting your personal information is a primary concern. We are committed to meeting or exceeding the privacy standards established by Canada’s Personal Information Protection and Electronic Documents Act (the “Act”). As part of this commitment, InsulinMart™ has followed the Ten Privacy Principles described in the Act to govern our actions as they relate to the use of personal information.

The Ten Privacy Principles

Principle 1 – Accountability. CanPharmCo™ is responsible for maintaining and protecting any personal information under our control. In fulfilling this mandate, CanPharmCo™ has designated an individual who is accountable for our compliance with the Ten Privacy Principles.

Principle 2 – Identifying Purposes. The purposes for which personal information is collected shall be identified before or at the time the information is collected.

Principle 3 – Consent. The knowledge and consent of the Customer are required for the collection, use or disclosure of personal information except where required or permitted by law.

Principle 4 – Limiting Collection. The personal information collected must be limited to those details necessary for the purposes identified by CanPharmCo™. Information must be collected by fair and lawful means.

Principle 5 – Limiting Use, Disclosure and Retention. Personal information may only be used or disclosed for the purpose for which it was collected unless the Customer has otherwise consented, or when it is required or permitted by law. Personal information may only be retained for the period of time required to fulfill the purpose for which it was collected.

Principle 6 – Accuracy. Personal information must be maintained in as accurate, complete and up-to-date form as is necessary to fulfill the purposes for which it is to be used.

Principle 7 – Safeguarding Personal Information. Personal information must be protected by security safeguards that are appropriate to the sensitivity level of the information.

Principle 8 – Openness. CanPharmCo™ is required to make information available to Customers concerning the policies and practices that apply to the management of their personal information.

Principle 9 – Customer Access. Upon request, a Customer shall be informed of the existence, use and disclosure of their information, and shall be given access to it. Customers may verify the accuracy and completeness of their information, and may request that it be amended, if appropriate.

Principle 10 – Handling Customer Complaints and Suggestions. Customers may direct any questions or enquiries with respect to the privacy principles outlined above or about our practices by contacting CanPharmCo™’s Privacy Officer.

Types of Personal Information We Collect

CanPharmCo™ gathers and uses only such information that is necessary for providing our services and fulfilling your orders. It typically includes the following personal information: name, mailing address, e-mail address, telephone numbers, occupation, employment status, referral source, the name of your primary physician and his or her contact information, age, height, weight, sex, date of birth, the existence and types of drug allergies, medications requested, family medical history information, your personal medical history information, details of your existing medications, credit card information (including card type and number, expiry date and name of card holder), banking information (including transit and account numbers) and prescription information. The choice to provide us with personal information is always yours. However, your decision to withhold particular details may limit the products and services we are able to provide and make it more difficult for us to advise you or suggest appropriate alternatives. If we are unable to accommodate your request based on the information that has been provided, we may ask for additional details in order to identify other ways to be of assistance. We may also maintain a file containing contact history for customer inquiry purposes.

Anonymous/Non-Personal Information

Anonymous/non-personal information is information that cannot be associated with or traced back to a specific individual or business entity.

Purposes for Using Your Personal Information

We use your personal information to communicate with you, enhance your visit to our website, process your prescription orders, and effectively provide the products and services you have requested. We may provide your personal information to an affiliated company, a licensed pharmacy, or to a prescribing physician in order to fulfill your prescription.

We may also use your personal information to offer additional products and services sold by CanPharmCo™. In the event of a sale of all or substantially all of the assets of CanPharmCo™, records containing personal information may be transferred to the purchaser. We will not furnish your personal information to an outside organization for its use in marketing or solicitation without your prior consent.

We only use your personal information for the purposes that we have disclosed to you. If for any reason your information is required to fulfill a different purpose, we will notify you and ask for your consent before proceeding.

In some instances, such as a legal proceeding or court order, we may be required to disclose certain information to authorities. Only the information specifically requested is disclosed, and we ensure that the requesting authorities have legitimate grounds.

In certain situations, we are legally permitted to disclose personal information, such as when employing reasonable and legal methods to collect a delinquent account, in a medical emergency, or when suspecting illegal activities.

We sometimes contract external organizations to perform specialized services. Our trusted service suppliers may, at times, handle some of the personal information we receive from you.

When you visit our website, information that can personally identify you is not collected unless you choose to provide it voluntarily. You may browse our website anonymously without revealing any personal information.

Security Measures

We use current technologies and maintain security standards to protect your personal information against unauthorized access, disclosure, alteration, or misuse. Electronic files are kept in secure, restricted environments, and paper files are stored in secure areas.

Our server environment and firewall infrastructure are strictly maintained, and our security practices are periodically reviewed. We employ current technologies to safeguard the confidentiality and privacy of your information.

Access to personal information is limited to authorized employees who have a legitimate business purpose. All employees of CanPharmCo™ are required to sign confidentiality agreements, adhere to our privacy standards, and comply with all applicable laws and regulations. Unauthorized access or disclosure by an employee is strictly prohibited and may result in disciplinary action, including dismissal.

Accessing and Amending Your Information

Accurate and complete personal information is essential for us to provide you with the best service. As a customer, you have the right to access, verify, and amend the information in your personal and financial files.

We encourage you to notify us of any inaccuracies or outdated details so that we may update your information accordingly. Should you identify any incorrect information, we will make the necessary corrections and will provide you with a copy of the updated information. Where applicable, we will also share these updates with third parties who may have received the previous, incorrect data.

Privacy Officer

If you have any questions or enquiries regarding our privacy practices or the management of your personal information, please contact our Privacy Officer via Fax Number: 1-888-888-8888.

Updating This Policy

We may modify, remove, or add to this policy as needed. We will provide notice of any changes in our information handling practices and privacy policy. Please consult the modification date at the top of every CanPharmCo.com privacy policy page to determine when this policy was last updated.